Privacy Policy
Introduction and Scope
At sovitharent, we understand that developing a healthy money mindset requires trust—and that starts with how we handle your personal information. This privacy policy explains our practices regarding the collection, use, storage, and protection of your data when you engage with our money mindset development programs.
This policy applies to all interactions with sovitharent through our website, educational programs, consultations, and any related services we provide to help you transform your relationship with money.
Information We Collect
We collect information that helps us understand your current money mindset and design personalized learning experiences. Here's what we gather:
Personal Identification
Name, email address, phone number, and mailing address for program enrollment and communication purposes.
Financial Context Information
General financial goals, money-related challenges, and background information to customize your learning journey.
Program Interaction Data
Progress through modules, assessment responses, and engagement with educational materials to track your development.
Communication Records
Emails, messages, and notes from consultations to maintain continuity in your coaching experience.
How We Collect Information
- Directly from you during enrollment and program participation
- Through website analytics and user behavior tracking
- From consultation sessions and coaching interactions
- Via feedback forms and assessment tools
- Through customer service communications
How We Use Your Information
Your information serves specific purposes in helping us deliver effective money mindset education:
- Creating personalized learning paths based on your financial goals and challenges
- Providing ongoing support and coaching tailored to your progress
- Sending program updates, educational content, and relevant resources
- Analyzing program effectiveness to improve our educational methods
- Processing payments and managing your account securely
- Responding to your questions and providing customer support
- Complying with legal requirements and protecting against fraud
We never use your personal financial information for marketing to third parties or sell your data to external companies.
Information Sharing and Disclosure
We maintain strict controls over who can access your information. Here's when and how we might share your data:
Service Providers
We work with trusted third-party providers for specific services like payment processing, email delivery, and website hosting. These partners are contractually bound to protect your information and can only use it for the services they provide to us.
Legal Requirements
We may disclose information when required by Australian law, court orders, or legal processes. This includes cooperation with regulatory authorities and law enforcement when legally obligated.
Business Protection
In rare cases, we might share information to protect our rights, property, or safety, or that of our clients and the public, as permitted by law.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access Your Information
Request a copy of the personal information we hold about you, including how it's been used and shared.
Correct Inaccuracies
Ask us to update or correct any personal information that is inaccurate, incomplete, or outdated.
Delete Information
Request deletion of your personal information, subject to legal and contractual obligations.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account access.
Data Portability
Receive your personal information in a structured format for transfer to another service provider.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific data processing activities.
To exercise these rights: Contact us using the information below. We'll respond within 30 days and may need to verify your identity before processing your request.
Data Security Measures
Protecting your information is fundamental to our operation. We implement multiple layers of security:
Encryption
All data transmission uses industry-standard SSL encryption, and sensitive information is encrypted in storage.
Access Controls
Strict authentication protocols and role-based access ensure only authorized personnel can view your information.
Regular Monitoring
Continuous system monitoring and regular security audits help identify and address potential vulnerabilities.
Secure Backups
Regular encrypted backups ensure data integrity while maintaining the same security standards.
While we implement robust security measures, no system is completely immune to risks. We continuously update our security practices and will notify you promptly if any security incident affects your personal information.
Data Retention
We keep your information only as long as necessary for legitimate business purposes and legal requirements:
Active Program Participation
All information remains accessible while you're enrolled in our programs to support your ongoing development.
Post-Program Period (2 Years)
We retain your information for two years after program completion to provide follow-up support and program effectiveness analysis.
Financial Records (7 Years)
Payment and transaction records are kept for seven years to comply with Australian taxation and business record requirements.
Anonymized Data
Some information may be anonymized and aggregated for research purposes to improve our educational programs.
You can request earlier deletion of your information by contacting us directly. We'll honor such requests except where retention is required by law or for legitimate business purposes.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers may process data internationally. When this occurs:
- We ensure adequate data protection through contractual agreements
- Service providers must comply with privacy standards equivalent to Australian requirements
- Data transfers are limited to necessary business purposes only
- We maintain oversight of how your information is handled abroad
If you have concerns about international data processing, please contact us to discuss your specific situation.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your experience and understand how our educational content performs:
Essential Cookies
These cookies are necessary for basic website functionality, including maintaining your login session and remembering your preferences during visits.
Analytics Cookies
We use analytics tools to understand which educational resources are most helpful and how users navigate our program information. This data helps us improve our content and user experience.
Managing Cookies
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality but won't prevent you from accessing our programs.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes:
- We'll notify you via email at least 30 days before changes take effect
- We'll post the updated policy on our website with a new effective date
- We'll highlight major changes in our notification to you
- Continued use of our services after the effective date constitutes acceptance of the updated policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: info@sovitharent.com
Phone: +61 406 677 555
Mail: 11 Molly Morgan Dr, East Maitland NSW 2323, Australia
We aim to respond to all privacy-related inquiries within 5 business days.